Terms and Conditions

Welcome to your-cook.com (The Site). The Site is owned and operated by YourCook Ltd. Your access and use of the Site requires the acceptance and compliance with the terms, conditions and disclaimers contained on the Site. If you do not agree with the Terms and conditions, please exit the Site.

YourCookLimited                                                                                                         
Registered in England and Wales at:

3rd Floor 
207 Regent Street      
London
W1B 3HH

Company Registration No: 8807883

YourCook is committed to providing an easy to use and convenient service to connect consumers with Food Service Providers. 

Meal Service Providers

Your-cook.com endeavours to deal with reputable third parties who supply meals, however your-cook.com accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to pay for an order and to accept the terms and conditions set out by the third party.

Limitations of Use

If you sign up for a your-cook.com account, subscribe to the newsletter or sign up to complete the survey, you will safeguard your account details and supervise and be responsible for any use of your account by anyone other than the registered account holder and you are 13 years of age and older in order to contribute to the website.

By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To use our Meal Delivery Service you must be over 18 years of age.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

Indemnity

You must indemnify and hold harmless your-cook, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.


Reviewing Meals

Anyone who has purchased and/or consumed a meal and registered on The Site can post a review and YourCook requests that you abide by a few housekeeping rules. 

When writing a review please fill out the required fields in the review template. Video reviews should be between 2 to 5 minutes long and similarly, should not contain any offensive, indecent or illegal content.

If you or someone else buys the meal or you receive a free product in exchange for your opinion, please disclose this information. 

Consumer reviews are an integral part of our website and we look forward to receiving and processing your reviews.

For more information about writing or submitting reviews, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit FAQ.

Rules and Submission Guidelines

By submitting/uploading review material, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any content that:

  1. a) Is obscene or distasteful such as any data, information, text, music, sound, photos, graphics, code or any other material that is false, unlawful, misleading, libellous, spiteful, blasphemous, racist, homophobic, incites hatred or physical harm against any group or individual around the world, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing or advocates harassment of another person, remarks that repeat criminal accusations, provides instructional information about illegal activities, violates someone's privacy, or provides or creates computer viruses, is fraudulent or otherwise objectionable;

    b) Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including YourCook;

    c) Contains private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, personal identification numbers and credit card numbers.

    d) Is promotional in nature which includes, advertisements, promotional material, sales and solicitations, opinions by or on behalf of a person, company or web site with a financial interest in the product or a directly competing product this includes reviews by authors, artists, publishers, representatives, ambassadors, manufacturers, or third-parties selling the product or reviews written for any form of compensation other than a free copy of the product 

    e) Is inappropriate content. This includes reviews not written in English and that are not your own original work and have been previously published elsewhere. Phone numbers, postal mailing addresses, and URLs external to your-cook.com, details about availability or price of goods, videos with watermarks and remarks directed at other reviewers are also not permitted.

    f) May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.

    your-cook.com reserves the right to remove or refuse to post any material it considers inappropriate to any of our forums.

Liability Disclaimer

YourCook does not knowingly collect the information of anyone under the age of 13. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason.

Copying, transmission, reproduction, republication, posting or redistribution of the Site Content or any portion thereof is strictly prohibited without the prior written permission of YourCook. To request permission, you may contact YourCook.

The information and products published on this site may include inaccuracies or errors. YourCook does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the products displayed on your-cook.com such as the name of the product, pricing and product ingredients.

YOURCOOK LTD makes no representations of any kind about the suitability of the information and products contained on this website or any portion thereof for any purpose and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by YourCook.  

YourCook disclaim all warranties and conditions that this website, its servers or any email sent, are free from viruses or other harmful components as much as possible as applicable by law.

This Website may contain hyperlinks to websites operated by parties other than YourCook. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.

Intellectual Property Notice

All contents of this Website are: ©2013 YourCook, unless contained in listings, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of YourCook Ltd or our affiliates. YourCook contents may not be copied, imitated or used, in whole or in part, without the prior written permission of YourCook.  

Some product images which YourCook do not own are from other websites. These images may represent the listed product.

By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not print, reproduce, copy, distribute, store or in any other fashion re-use Content from the Website unless given express written permission to do so by YourCook.

This Website may contain links to other sites including, but not limited to, those of listed businesses.  Unless expressly stated, these sites are not under the control of YourCook Ltd or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

If you have any complaints or objections to material or content including User Messages posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.

YourCook Food Service (Business) Directory

Description of Service

Welcome to the YourCook Food Service Directory, a subscription product that enables businesses to list meal delivery companies on our Website. By using this website for advertising or viewing purposes, you agree to adhere to YourCook’s terms and conditions. YourCook reserves the right to change our Terms and Conditions at any time.

Definitions

"Account" means collectively the personal/identifying information, payment information and credentials used by Users to access parts of the YourCook Website and to create Listings.

"Business Listing" or "Listing" shall be defined as a listing which includes one or more of the following listed on the YourCook Site: 1) a link to an official URL for the company, 2) a contact number, and 3) link to the company’s email address.

"Customer" or "You" means the contracting entity (together with any affiliates or subsidiaries, if applicable) as listed in the Business Listings.

"Service" means the offering that YourCook provides the Customer, i.e. the opportunity for companies to list their business in the YourCook Business Directory.

General Terms and Conditions

Please read the Terms and Conditions carefully. These terms and conditions apply to all of the contents on the YourCook Business Directory and to any correspondence between YourCook and your company. By applying to be listed in the directory you agree to be bound by the following terms and conditions:

All new listings will be checked and approved by the administrator before the listing goes live on the YourCook Website. This is to ensure the content links are accurate, function and spelling  and grammatical errors are filtered out.

You acknowledge that YourCook or any of its editors shall screen, approve (or reject), edit and/or remove any listing submitted to the Website.

We aim to approve all listings within 48 hours of receipt. If there are any problems with the listing we will contact you on the email address that you provided.

It is your responsibility to update your listing should any information change.

We reserve the right to reject any Listings that we do not deem appropriate for the site. In this case any money paid would be refunded in full.

If you wish to cancel your listing at any time you must notify us in writing at This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 7 days before the renewal period.

If you do not make payment by the renewal date your listing will be removed or hidden until we receive payment from you.

If you cancel a listing after 14 days through a listing period you will not be entitled to refund of the time remaining.

Listing on Business Directory

When submitting a listing to the Website you should do so in accordance with the following rules:

Your Business Listing must be placed into the most representative category and YourCook reserves the right to change this category should they deem another category to be more appropriate.

YourCook may edit your Business Listing without prior consultation and your Listing may be removed and your Account may be suspended or terminated.  You will be informed in writing of the reasons for any such alterations or removals.

In order to submit a Listing, you are required to submit certain personal details and/or business details.  By continuing to use this Website you represent and warrant that:

any information you submit is accurate and truthful; and
you will keep this information accurate and up-to-date.

By submitting a Listing you warrant and represent that you are the author of that Listing or that you have acquired all of the appropriate rights and/or permissions to submit it.  YourCook accepts no responsibility or liability for any infringement of third party rights by such Listings or Content.

YourCook will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such Listings, nor for any errors or omissions in Listings.  Use of and reliance upon Listings is entirely at your own risk.

In order to post a Listing on this Website you must create an Account which will contain certain personal details.  By creating an Account you represent and warrant that: all information you submit is accurate and truthful; and you will keep this information accurate and up-to-date.

Privacy

Use of the Website is also governed by our Cookie and Privacy Policy which is incorporated into these terms and conditions by this reference.

Save for the screening and approval of Listings, YourCook has neither control over, nor involvement in, any listed business and accepts no responsibility for any actions taken, or any goods or services provided, by any listed business.

Whilst every reasonable endeavour has been made to ensure that all information provided on this Website will be accurate and up to date, YourCook makes no warranty or representation that this is the case.  We make no guarantee of any specific results from the use of our services.

Availability of the Website and Modifications

YourCook accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

YourCook reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

YourCook Mobile App Terms and Conditions and Acceptable Use of the App 

By downloading or using the app, these terms will automatically apply to you. Please read them carefully before using the app. We are offering you the use of the app for your own personal use without cost.You cannot distribute the app, neither copy or modify the app or any part of the app, or our trademarks in any way. You are not allowed to extract the source code of the app, and you also should not translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to YOURCOOK LTD. Please read the general Terms and Conditions and Privacy Policy on our website.

We reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without clearly informing you.  The app can be used with Wi-Fi connection, or using your mobile network provider, but YOURCOOK cannot take responsibility for the app not working at full functionality if you do not have access to Wi-Fi, and you do not have any data allowance left.

If you are  using the app outside of an area with Wi-Fi, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you are accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you are using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

YourCook may change, add or delete these Terms and Conditions or any portion from time to time at its sole discretion where it deems it necessary for legal, general regulatory and technical reasons, or due to changes in the services provided or nature or layout of the Site. You therefore expressly agree to be bound by any such amended Terms and Conditions.

YourCook may change, suspend or discontinue any aspect of the YourCook service at any time, including availability of any feature, database or content. YourCook may also impose limits on certain features and services or restrict your access to all or parts of the Site without notice or liability for technical or security reasons, to prevent against unauthorised access, loss of, or destruction of data or where we consider in our sole discretion that you are in breach of any provision of these Terms and Conditions or of any law or regulation and where it decides to discontinue providing a service.

Disclaimer

(1)      No advice

This website contains general information about nutrition, health, fitness and diets. The information is not advice and should not be treated as such.

(2)      No warranties

The nutrition information on this website is provided without any representations or warranties, express or implied. We make no representations or warranties in relation to the nutrition information on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant or represent that the nutrition information on this website:

(a)     will be constantly available, or available at all; or
(b)     is complete, true, accurate, up to date and/or non-misleading.

(3)      Professional assistance

Before starting any diet, you should speak to your doctor. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

 
Updated: 1st April 2019

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